SLA
A short summary. The full terms sit in the Teddoh agreement. Live state is on the status page.
| Metric | Sandbox | Production |
|---|---|---|
| API availability | 99.5 percent monthly | 99.9 percent monthly |
| Webhook first attempt | under 60 seconds | under 30 seconds |
| Incident acknowledgement | under 4 hours for certified partners | |
| Maintenance window | Sunday 02:00 to 04:00 UTC | Sunday 02:00 to 04:00 UTC |
| Maintenance notice | at least 24 hours | at least 48 hours |